Customer Service

We at TinyRocker.com strive to be the best, that why we pledge the 7 following principles:

1. RELIABILITY
Our customers can believe that our products and services will meet their standards. our customers can unconsciously trust us.

2. CREDIBILITY
We will strive to maintain a positive reputation with our customers and employees. We will do what we say we will do.

3. COMPETENCE
We will take the time to properly train our employees to ensure they are fully knowledgeable about our products and or services. We also provide basic customer service skills training to all employees – especially those who interact with customers on a daily basis.

4. ACCESSIBILITY
Our customers can easily reach and communicate with us – whether that be via phone, face-to-face, web chat, email or sms text. If we have brick and mortar locations, we will utilize customer friendly signage to allow for quick locating and retrieval of our products. Our website will be customer friendly – easy to navigate and free of industry jargon.

5. RESPONSIVENESS
We are serious about responding to customer inquiries, requests and complaints. We will set time standards for responding to customer emails, chat requests and especially customer complaints. In addition, we will proactively provide updates and progress reports when working on projects. We will develop update criteria with the customer –  number of updates, frequency and method.

6. COURTESY
We will remember and exercise the principle that everyone, customers and employees, deserves a measure of respect. We will courteously acknowledge our customers presence – via whatever method they choose to engage with us. When customers are angry, we will remain courteous to ensure that we do all we can to resolve the issue and retain their business.

7. CONSISTENCY
We will strive to consistently apply the aforementioned six keys as our ability to do so day in and day out, month after month, year after year is what will makes us great at providing an excellent customer experience.

 

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