Where is my item shipped from?

TinyRocker.com ships all pet medications directly from Thailand and manages it internally. Other items including pet clothes, toys, bedding etc is shipped from our partners in China and Thailand.

How long will my item take to arrive?

TinyRocker.com offers free economy shipping on all items sold. Generally economy shipping takes between 10-21 business days to arrive, sometimes it can be longer if customs have inspected the items. If you require faster shipping please contact us for a quote.

How can I pay?

TinyRocker.com uses PayPal for all transactions, this allows us to accept all major credit cards. PayPal also offers our customers the best fraud protection

Can I return the items if I am not satisfied?

Yes! If you're not 100% satisfied with your TinyRocker.com purchase, you can return the product for the purchase price (minus the shipping, handling, and other charges). Product must be in its original unopened packaging.

When will I be charged for my order?

Your card or PayPal will be charged within 24 hours of the order being placed, and you will receive an email confirming that your order has been placed successfully.

Can I change the shipping address of my order?

Yes, you can change your shipping details before the order is shipped by contacting our customer service at support@tinyrocker.com. But once the order is shipped, no modification can be made to your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.

Can I cancel my order after placing it?

If your order hasn't been shipped and your order status is "Placed", you can cancel your order by visiting your order detail page.

If your order status is "Shipped", your order can't be cancelled. If you need any help about returning, please contact our customer service after your order has been delivered.

How much do you charge for shipping?

TinyRocker.com has free shipping on all items, no matter what you buy shipping is always free.

Will my package be charged customs and import charges?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

TinyRocker.com has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

How do we protect your information?

Safeguarding your personal information is our priority. TinyRocker.com guarantees 100% secure ordering for all customers.

To protect you and your personal information, TinyRocker.com uses SSL (Secure Socket Layer) technology. SSL is the industry standard for secure ecommerce transactions. SSL technology works by safeguarding personal information, such as credit card numbers, name, and address information on our system.

In addition, TinyRocker.com never stores any of our customers payment information. All your private payment information is directly passed to and from your bank or PayPal’s cloud system.

TinyRocker.com in committed to always using the best and the most advanced technologies to ensure the security of our customers personal information.

If you have any other questions about the safety and security of your personal information, please email us at support@TinyRocker.com


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